Responsible Leadership And Organizational Citizenship Behaviour: Mediation Role Of Organizational Identification

Abstract

This study explores impact of responsible leadership on organizational citizenship behaviour (OCB), emphasizing mediating role of organizational identification. The research posits that responsible leadership—characterized by ethical conduct, stakeholder engagement, and long-term value creation—enhances employees' identification with their organization. This strengthened identification, in turn, fosters discretionary and prosocial behaviours that go beyond formal job requirements, commonly referred to as OCB. Using empirical data collected from 214 frontline employees working in four & five-star hotels, the study employs SEM to test associations. The findings confirm that responsible leadership positively influences OCB both directly and indirectly via organizational identification. These results underscore the significance responsible leadership culture to cultivate highly engaged and civically responsible workforce. Moreover, the study offers theoretical insights and practical implications for leadership development and organizational behavior, particularly in contexts striving for ethical and sustainable performance.

Keywords: Leadership, citizenship, social responsibility, hospitality industry, organizational identification.